9 Things We Do Better

Take the SynchroNet challenge:

Find another IT company in Western New York that would DARE to make these 9 promises.

  1. Tired of getting voice mail whenever you call your computer consultant? We’ll Respond Within 60-Minutes or Less - Guaranteed. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help.
  2. No Geek Speak. Our technicians will answer your questions in PLAIN ENGLISH and will not confuse or talk down to you with acronyms and techno-babble.
  3. Accurate Billing – Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one line “mystery” bills that don’t outline what you are paying for.
  4. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
  5. Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to our one-of-a-kind service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.
  6. No Unpleasant OR Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
  7. All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t nickel and dime you “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses. Our experienced network design team quotes all projects using their decades of combined experience to ensure the projects are thoroughly laid out and are completed on budget and without any hidden fees.
  8. We will PREVENT any MAJOR computer disaster from turning into unexpected downtime. Yeah, that’s right, I said prevent. If I told you could predict the future, wouldn’t you want to know? Of course you would. Our state of the art monitoring service allows us to monitor your computer network for potential problems. This monitoring technology allows us to take corrective action BEFORE the whole network comes crumbling to its knees. THIS SAVES YOU REAL DOLLARS!! Forget for a moment how much repair is going to cost you – how much in lost wages and sales did that server being down for 2 hours just cost your company?
  9. TURN your IT from a cost center to PROFIT CENTER. We have a proven track record of lowering our client’s overall IT support costs by more than 27% on average. Strategic planning of existing hardware and software investments maximizes the performance and life of equipment and software. When your computer network is properly documented, maintained and supported using OUR state of the art management tools, we can offer you quality service, quicker and under budget – EVERY SINGLE TIME.

If you are a business owner with 5 or more computers and are struggling with computer problems, I'd like to give you 2 free hours of computer support to prove I can do a better job than your current computer support guy.

Jerry Sheehan
Owner
SynchroNet

We NEVER had a virus or downtime
We are confident that SynchroNet will detect and proactively fix of any problem on our network. Our business is 24x7 and computer reliability is absolutely key to our survival. SynchroNet has maintained our computer systems’ integrity since implementation. We have had zero viruses or unexpected downtime, EVER! Quotation mark

Peter Quirk
Plant Manager
North American Energy Services
Niagara Falls, NY




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